Contacting Support

Our Support Guarantee: What You Can Expect From Us

Tried and Trusted Support: Our web-based support model has worked for over 2500 clients worldwide, we believe it can work for you too! 99.9% of all client requests are satisfied without the need for a phone call.

Fast and Reliable Support: The Support Button is the fastest way to reach our team. Your question is sent to us immediately, and you can expect an initial response within 2 - 4 business hours. Business hours are Mon-Fri 8am-5pm Eastern Time.

Solid Solutions: You can trust that our seasoned support experts can handle most questions and issues related to Jackrabbit. We have multiple levels of Support so you can rest assured that your request will be handled with care.

Outbound Phone Support: This is only an option if a request cannot be resolved after thorough research and communication between both you and our Support team via email. Calls are scheduled on an as-needed basis.

Your satisfaction is our #1 priority. We guarantee between a 2 to 4 hour response time (within Support Hours 8am-8pm ET Mon-Fri) on all Email Support Requests. If you have not received this level of support, please contact our Support Manager. We will take immediate action to ensure your satisfaction is guaranteed!

 

What We Expect From You

Step 1) Use the Training Videos
Step 2) Check the Online Guides & Webinars for solutions
Step 3) Log in and try the steps in your actual database. If you get stuck, our team is here to help. Use the SUPPORT BUTTON to ask for assistance.
The more details you provide, the faster we can help you. The Support Button is in the upper right corner of every screen in Jackrabbit. Help is always only 1-click away.

Phone Support Requests: Steps 1-3 are required BEFORE you request a phone call
Our support team will verify this first. We reserve the right to ask you to submit your questions via email so that we can research the best solution for your needs.